In this series, we get to meet the team that makes the Evisort magic happen. This week, we sat down with Senior Customer Support Specialist, Dave Tomlinson. 

Read on to find out the factors that inspired Dave to join Evisort, the pride he and his team feel in responding to questions quickly, and where he sees the future of contracting technology in five years.   

‍

Can you share a bit about your role?

At Evisort, my role is Senior Customer Support Specialist. Along with the rest of the support team, I answer incoming cases and questions that our customers send in. If a customer, for instance, has a problem with a login, one of their workflow tickets, or issues with really anything on the platform, we assist them as best and as efficiently as possible. 

As a team, we pride ourselves on how quickly we're able to respond to our customers.  While we set a target of getting back to customers who reach out to us within a couple of hours, they usually hear back from us within minutes. That fast turnaround response is something that customers mention frequently when offering us feedback.

‍

What made you decide to join Evisort?

I actually used to work in a different industry, but decided to pivot and when I came across a listing for Evisort, the company struck me as interesting. Coming from a technical background, the AI aspect of the technology was particularly intriguing.

I was not super familiar with contract management at the time, but I could see that  it was a very large industry. I decided to apply for the role, and, since coming on board, I’ve learned so much about CLM technology’s uses, our customers, and the whole legal team ecosystem. It’s motivating to be part of a company that is pushing the boundaries of the market.

‍

How would you describe the Evisort team and culture?

It’s definitely a strong team atmosphere. The overall philosophy that guides the company is that we are one team, so let’s try to always work well together and try to avoid siloing. You know the pointing of fingers that sometimes happens at other companies? It really doesn’t happen here. I think that's because we don’t work in isolation. 

Most of the teams at Evisort have some sort of interaction with several other teams across the organization. The product team, for instance, is always talking to our customers and to our sales engineers to learn how we can add value to our customers. The engineering team works closely with our customer support team to help troubleshoot and resolve issues. 

There are so many examples like this. Evisort just has a really strong collaborative culture, and this strong team dynamic makes the experience better for all of our users.

‍

What are the biggest challenges of your role?

A positive about the industry–and a positive about our product–is that it's rapidly evolving. We constantly have new features coming out; we constantly have changes; we are constantly evolving our existing feature set. 

Working in that sort of fast-changing environment creates this great energy, but it also makes supporting the product challenging because everything's always moving. We need to make sure we stay on top of the changes so we are in the best position to help the customers and provide the most up-to-date support we can.

‍

What makes Evisort stand out from other places to work?

Our remote-first policy definitely makes us stand out. Sure, it gives employees, like me, the flexibility to work from their home. However, it also means that when we are looking to fill a position, we can look all across North America, for example, to find the right candidate because the location they live in doesn't matter as much. We have a wider scope to find someone who both fits into our culture and has the skill set we need. It allows for a broad spectrum of candidates to be brought into the company, and it’s one reason why we have such a strong team.

Also, going back to that energy idea we discussed earlier, it’s motivating to be part of a constantly changing product in a constantly evolving market space. It makes you feel energized to know that the work you’re putting in is going to help feed that expansion.

‍

Where do you see contracting technology five years from now?

I would say right now we’re on the verge of being a must-have, where it’s a no-brainer that companies need some sort of contract management solution. In the future, we're going to see more and more companies that don't currently have a CLM solution moving to adopt technology that improves their business’ efficiency and productivity.

Then, five years from now, I think we're going to be at a point where a digital transformation has already happened for a lot of companies, so we’ll be working on further evolving the capabilities of AI-powered CLM solutions. I see a future where users go in and utilize AI to generate original contracts for companies more quickly and efficiently than ever before, and the contracts being generated will be customized and safe for customers and their business needs.

Overall, I can see the velocity with which legal teams are able to generate their contracts will increase over the next five years, making the whole contracting cycle even more efficient.

‍